Sapphire XL² Guarantee & Warranty

20 Day Trial Program:    

Many of you will already have heard the Sapphire XLs. Maybe it was at a CES or RMAF show. Perhaps it was at a friend’s house or an audio “get together”. For you, it’s easy to know you want to own these speakers for yourself, you’ve already heard some of what they can do. But there are many of you who have not had the opportunity to hear the Sapphire XLs, much less the new XL²s. For you, we’ve worked out a way to do a comfortable home audition.  Mike Dzurko was one of the first in the industry to understand that for many folks, the best audition is in their own home system. ACI always had a money-back guarantee. Over the course of many years, less than 1% of the speakers purchased were returned under this guarantee! A money-back guarantee works well with a “stock” product. With the XL² we’re offering a custom pair of speakers at a stock speaker price point. For this, we’ve worked out a procedure that allows you to audition in home, and still order your special custom set if you should so choose. Here’s how it works:

MAG builds and stocks a small number of “stock” speaker pairs. These are in popular finishes, etc. with a set price. You may order a pair of these at the website or by calling Mark at MAG. We will ship these to you and you will have 20 days from delivery to make a decision. You have three choices;

1)      1) Keep the stock pair that you have already paid for.

2)      2) Pay the return shipping charges and return them for a full refund minus $30. (Continental U.S.), talk to us about other destinations.

3)      3) Return the stock pair and order your own custom pair. You will only pay the difference between the stock pair and the custom pair that you choose.

MAG Sapphire XL²  Warranty:  

For five years from receipt, Meniscus Audio Group will, at its option, repair or replace factory defective components.  This warranty excludes products that have been abused, modified, or disassembled in any way. This warranty does not apply to speakers, which have been damaged in shipping. Meniscus Audio Group's liability is limited only to the replacement of defective parts. No other liabilities or obligations are expressed or implied.

The ACI Warranty is fully transferable from the original owner to a secondary owner provided that the original owner notifies ACI by filling out the on-line form: ACI Warranty Transfer 
No warranty will be transferred absent this notification.

Simply follow these procedures:

1. Return Authorization: Email for a return authorization number.  Boldly mark the return authorization number on the outside of the box. Include a brief note with your name, address and a daytime telephone number, along with a short description why the products are being returned.
2. Returning: Carefully repack defective merchandise in the original packaging. Ship by best means, (preferably UPS or Fed Ex), and insure the products for their full retail value. The customer is responsible for return shipping. Please note: MAG can not accept COD or Freight Collect returns.
3. Replacement: MAG will inspect and determine the cause of failure and will pay return shipping on the defective goods replaced or repaired. 

Non-Warranty Repairs