ACI, Policies, Quality, Warranty, Etc.
Policies
ACI Warranty
ACI Quality
Policies
The important thing to remember about policies is that they are flexible. ALWAYS keep the customer's best interests in mind. Going out of our way for customers is what builds a loyal customer base.
Warranty
ACI has the best warranty in the business. The first part is our 30 day money-back guarantee. IMPORTANT: we can always be flexible on the amount of time given before a customer may return. Always better to extend this period than "rush a decision". Encourage the customer to fully break-in the speakers, etc. The best speakers don't necessarily "dazzle" immediately. The longer you listen, the more they satisfy.
Second part of the warranty is our standard five-year replacement-repair warranty. The main thing to keep in mind is that we always try to make any repair or replacement just as quickly and as easy as possible for the customer.
The 3rd pair of our warranty really sets us apart. It is called Total Assurance Guarantee, and it means we REALLY take care of everything for the first year! Nobody else covers the customer like this . . .
ACI Quality
Design Quality
Crossover Quality
Early on in our 26-year history, ACI made pretty good money selling various passive crossover components. As our R&D became stronger, we began to take a hard look, (listen), to various passive components. 20 years later will sum it up by saying "Do not believe 1/5 of what you hear about the "sound" of passive components." Passive components represent one of the most profitable segments of hi-fi. ACI has always been about If a more expensive part improves the sound proportionately, you can be darn sure we'll use it. All the parts we use are very carefully selected for what we feel to be the optimum performance, sound, and long-term reliability. Very important: All crossover parts are matched within a fraction of 1% per stereo pair. The industry standard is only 10%!Cabinet Quality