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1. Tip of the Day
2. ALWAYS remember:
3. "Have you compared the XYZ with STYX"
4.  

5. "Sounds like you should speak with Mike"
   

Tip of the Week:

Always remember:

It's not just what you say, it is HOW you say it. Be confident, you know we have some of the very finest products available, the best values, and terrific customer service. Think of the many times you have heard how great our products/service are from customers.The person you're speaking with deserves the best! 

Always make the customer feel good about calling. Build a relationship and we gain a customer.

Listen carefully. Get a clear picture of what the customer REALLY wants. 

Ask for something from the customer. It is a funny thing, but this builds loyalty! 
Ask for: more info about their system, their musical tastes, their room etc.
Ask them to go on-line and "spread the word"
Ask them to send us a quote we can use

"Have you compared the XYZ with ZYX"

"Sounds like you should speak with Mike"

I think you should speak with Mike about this. He's the head of design and can best help you. He teaches full-time, so he can be a bit hard to reach. Best way is often by Email. Or, I can give you his cell phone # and you can try him. Usually most available late afternoon. Leave a message and he will get back to you: 608-792-9021 Back to top